Australian Web Host Crazy Domains Irretrievably Loses More than a Dozen Customers

Australian mass market hosting provider Crazy Domains is giving customers whose data it irretrievably lost during a recent outage a $100 credit. The amount is a drop in the bucket for customers who rely on their websites and email to run a business and incurred significant expenses during the event two weeks ago.

According to a report by SmartCompany, only 18 out of a possible 10,000 customers using a particular shared server were affected. In an email to customers, Crazy Domains blamed the lost data on an incident in a storage upgrade. issue began on May 8, but the company didn start customer outreach until sending the email on May 15. A spokesperson for Crazy Domains told SmartCompany that while its customer service department operates 24/7/365 it possible they did not respond to affected customers right away or may not have noticed the problem immediately.

The company tried to recover the data, but maintains that data backup is the responsibility of the customer with hosting services. While this may be true, and is likely something in the fine print of the user agreement, it may not be something the less technically savvy customer would be aware of. Crazy Domains hosting services are priced very low, so the majority of its customers are likely those with personal sites or small business sites who wouldn necessarily know that data backup isn included with their hosting package.

If not included in a hosting package, data backup is a good value add for hosting providers to offer customers. Pointing to this incident could be a selling point for these services by other web hosts in the future.

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Crazy Domains fumble could benefit other service providers in the Australian market, such as cloud services provider UltraServe, who recently received an infusion of capital via an acquisition by Internet entrepreneur Simon Hackett.

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60 Million Data Center in Seattle

The data center offers a natural expansion space for customers with existing deployments in this location.

The new IBX will add approximately 51,000 square feet of data center space and capacity for more than 1,000 cabinet equivalents to Equinix presence in the Seattle market.

SE3 offers direct connectivity to the Seattle Internet Exchange. The facilityoffers 24 hour operations and security as well as physical features such as a dedicated loading dock and freight elevator.

Customers of SE3 will have access to the Equinix Marketplace to identify potential customers and partners from among the 4,000 ecosystem participants offering a range of services inside Equinix data centers.

Seattle market is an important communications hub for the Pacific Northwest and a distribution point for IP traffic to Asia Pacific, Charles Meyers, president of the Americas for Equinix said. SE3, we can offer the many cloud, network and digital content companies in Seattle the ability to directly connect with their customers and partners in order to improve application performance and generate new revenue opportunities. month, Equinix deployed the ScienceLogic platform to gain visibility of its IT infrastructure assets.

Talk back: Are you currently offering data center space in the Seattle area? Do you think the new SE3 data center will help Equinix build its market presence in the Northwestern area? Let us know in a comment.

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Detroit Red Wings

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Find great gifts, books, and moreDo you have a bit of Christmas shopping to do for your favorite Detroit Red Wings fan? Or perhaps you need a new clock, fleece throw, or bar stool.

Get Directions to Joe Louis Arena!

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Terrific lens for Wings fans, please stop by Life Size NHL PLayer and Team Decals for giant Detroit Red Wings player and team logo wall decals.

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